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Free Delivery on Orders Over €100
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Buy Direct from the Makers
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Aftersales Support
Terms of Use
Terms and Conditions of Use for eu.cleva.com
Last Updated: 29 May 2025
Welcome to eu.cleva.com.
By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy, govern Cleva FR’s relationship with you concerning this website. If you disagree with any part of these terms, please refrain from using our site.
1. Definitions
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"Cleva", "Cleva EU", "we", or "our" refers to the owner of this website:
Suzhou Keling Electric Co., Ltd.
Registered Address: No. 8 Tingrong Street, Suzhou Industrial Park, China
Company Registration Number: 320594000038296 - "You" denotes the user or viewer of our website.
2. Terms of Use
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Content Purpose
- The content of this website is for general information and use only and is subject to change without notice.
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Cookies
- This site uses cookies to monitor browsing preferences. If you allow cookies, please review our Cookie Policy for details.
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No Warranties
- Neither we nor any third parties provide guarantees as to the accuracy, timeliness, performance, completeness, or suitability of the information/materials on this site for any purpose.
- You acknowledge that such content may contain inaccuracies or errors, and we expressly exclude liability for these to the fullest extent permitted by law.
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User Responsibility
- Your use of any information/materials on this site is entirely at your own risk. We shall not be liable.
- You are responsible for ensuring that any products, services, or information meet your specific requirements.
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Intellectual Property
- All content (including design, layout, graphics, and appearance) is owned by or licensed to us.
- Reproduction is prohibited unless in accordance with the copyright notice (integral to these terms).
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Unauthorized Use
- Unauthorized use may result in legal action (damages claim and/or criminal offense).
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External Links
- Occasional links to third-party websites are provided for convenience. These do not signify endorsement.
- We disclaim responsibility for the content of linked sites.
3. Governing Law
- Your use of this website and any disputes arising therefrom are subject to the laws of EU.
Support
Always here to help
We’re here to empower you with the knowledge and solutions to make the most of your machine, and to support you when you just need a helping hand. Our friendly customer service team are here to help.
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01 Guarantee
All Vacmaster and LawnMaster appliances, spare parts and accessories carry a manufacturer guarantee.
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02 Delivery and Returns
2-7 Day Standard Delivery:
Standard delivery lead times are between 2-7 days for mainland European countries.Delivery cost is calculated at the time of purchase and will be displayed at checkout.
Delivery is free for orders over €100.
Non EU member countries could be subject to import duties. Please check this with your customs authority for details.
Returns:
We hope that you are happy with your purchase but if that's not the case, unused, undamaged products can be returned for a refund within 30 days of receipt. -
03 Aftersales Support
Our aim is to keep it personal. Our friendly customer service team are there if you need a helping hand.
