Delivery Information

Processing Times:

• Orders placed before 12 PM (Monday–Friday) are typically processed the same day.

• Orders placed after 12 PM will be processed the next business day.

• Orders placed after 12 PM on Friday will be processed the following Monday.

Holiday/Peak Season Delays:

• Delays may occur during holidays or peak periods (e.g., Black Friday, Christmas).
  

Delivery Lead Times:

• Germany: 2–3 business days.

• EU: 3–7 business days.
  

Delivery Status

• Shipping Notification: You’ll receive a tracking email once your order ships.

• Check Status: Log in to "My Account" on our website and click the tracking link.

Delivery Destinations & Fees

Standard Shipping Costs

All shipments are dispatched from our Germany and France warehouses.

Remote Regions

• Additional fee: €65 (applies to unsupported regions).

• Default logistics partner: DHL/DPD.

Key Notes

1. Customs Duties/Taxes:

   • Customers are responsible for fees in non-EU countries (e.g., Switzerland, Norway).

   • Logistics partners (DHL/UPS) will contact you for payment.

2. Free Shipping:

   • Applies to orders over €100 for:
     Germany, France, Belgium, Luxembourg, Netherlands, Austria, Czech Republic, Hungary.

3. Delivery Times:

   • Germany: 2–3 business days.

   • EU: 3–7 business days.

4. No Express Delivery Available.