Delivery Information

Processing Times

• Orders placed before 12 PM (Monday–Friday) are processed the same day.

• Orders placed after 12 PM are processed the next business day.

• Orders placed after 12 PM on Friday are processed the following Monday.

Holiday/Peak Season Delays:

• Delays may occur during holidays or peak periods (e.g., Black Friday, Christmas).

Delivery Lead Times (after dispatch)

• Germany: 2-3 business days

• Neighboring Countries (BE, LU, NL, FR, AT): 3-5 business days

• Other EU Destinations: 5-7 business days

• Remote Areas (GR, RO, BG, CY, IS, LI, CH): 7-10 business days

Note: Delays may occur during peak seasons or due to customs.

Shipping Costs

All shipments are dispatched from Germany.

Key Notes:

• No hidden fees—flat rate for 0-30kg packages.

• Free Standard Delivery for orders €100+ (excludes remote areas: CY, IS).

• Customs Duties/Taxes: Customers are responsible for fees in non-EU countries (e.g., CH, LI, NO).

Delivery Status

• Shipping Notification: Tracking email sent once your order ships.

• Check Status: Log in to "My Account" and click the tracking link.

Additional Fees

• Remote Regions: €65 surcharge for unsupported areas (if applicable).

• Customs: Logistics partners (DHL/UPS) will contact you for payment in non-EU destinations.

Default Carrier: DHL/DPD.
No Express Delivery Available.