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1. OVERVIEW
We respect your privacy and are committed to protecting your personal data. This privacy notice will let you know how we treat the personal data you provide to us and how the law protects your privacy.

2. WHO WE ARE
This privacy notice is issued on behalf of Cleva International Trading Ltd. Therefore, when we refer to “we”, “us” or “our”, we are talking about Suzhou Keling Electric Co. Ltd.

Suzhou Cleva Electric Appliance Company Limited
8 Ting Rong Street
Suzhou Industrial Park
Suzhou
Jiangsu
215122
People's Republic of China

3. WHAT PERSONAL DATA DO WE COLLECT?
If you have signed up to receive our marketing emails, your: name, email address.
If you have purchased something from us, your: name, billing/shipping address, order history and receipts, email and phone number.
Details of your interactions with us through our customer services, for example details of any complaints or comments you make.
Your social media username, if you interact with us through those channels.
We may, where we have a legal basis to do so, also collect personal data about you from third parties who provide us with additional publicly available information about you.

4. WHEN DO WE COLLECT YOUR PERSONAL DATA?
When you make an online purchase or purchase from us at a trade show or exhibition.
When you sign up to receive marketing emails.
When you interact with us on social media.
When you contact our customer service team.
When you enter sweepstakes or contests.
When you choose to respond to surveys we send you.
Where you have authorised a third party to share with us information they hold about you.
When you access our website, which uses cookies. To learn more about the use of cookies and how you can manage them, please read our cookie policy.

5. HOW WE USE YOUR PERSONAL DATA
5.1 TO MAKE OUR PRODUCTS AVAILABLE TO YOU

We use your personal data to:
- process any orders you place using our websites, or at trade fairs or exhibitions. This allows us to perform our contract with you.
- respond to your questions, refund requests and complaints. Processing the information you have provided allows us to respond to you. We may also keep a record of this to inform any future communications with us and to demonstrate how we have communicated with you throughout.
- measure customer satisfaction.

We rely on our contractual arrangements with you as the legal basis on which we collect and process your personal data when you place an order for products. We rely on our legitimate interests as a business when we provide customer services and measure customer satisfaction.

5.2 FOR COMMERCIAL PURPOSES
With your consent, we will use your personal data, preferences and transaction details to:
- keep you informed by email about relevant products and services, including tailor-made special offers, discounts, promotions, events, competitions, etc. Of course, you are free to opt out of hearing from us at any time.
- administer any of our prize draws or competitions in which you enter.

5.3 FOR INTERNAL ADMINISTRATIVE AND BUSINESS PURPOSES
We may use your personal data for internal business purposes, such as improving our site, improving our services and products, and identifying usage trends. We may also use your data to monitor the use of our website and to ensure that our website is presented in the most effective and relevant manner for you and your device and to set default options for you.

It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure that our website is user-friendly and functions properly and that our products are effective and of high quality.

5.4 FOR SECURITY AND LEGAL REASONS
We use your personal data to protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and protect your account.
In some cases, we will use your personal data because it is necessary for us to comply with a legal obligation (for example, if we receive a lawful request from a law enforcement agency).

In other cases (such as fraud prevention), we will rely on our legitimate interests as a business to use your personal data in this way.

6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers. Whenever we share your personal data, we put safeguards in place that require these organisations to protect your data and ensure that they do not use your personal data for their own marketing purposes.

EXAMPLES OF THE TYPE OF THIRD PARTIES WE WORK WITH:
- Delivery companies and logistics companies
- IT companies that support our business systems and databases.
- Marketing companies that help manage our communications with you.
- Internet companies to show you products that we think you might be interested in while you are browsing the internet. You can read our cookie policy for more details.
- Customer service providers.

It is in our legitimate interests as a business to work with these service providers as we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only permitted to use your personal data to provide the services to us and for no other purpose.

OTHER PROFESSIONAL SERVICES
We may disclose your personal data to our insurers when we believe that this is required in the context of our contractual relationship with our insurer.

TRANSFER OF YOUR PERSONAL DATA OUTSIDE THE EEA
We may transfer your personal data outside the European Economic Area (EEA), for example to the United States, in the following circumstances:
Where you have requested a service, which is performed by a third party located outside the EEA; or
Where we work with a supplier who processes some of its data outside the EEA.

These countries may not have the same data protection laws as the UK and the EEA and therefore your personal data may not be subject to the same protections. In such cases, we will always ensure that any transfer of your personal data is subject to appropriate safeguards to ensure that it is treated in accordance with the rules applicable in the EEA and the guiding principles set out in this privacy policy.

7. HOW LONG DO WE KEEP YOUR DATA?
In general terms, we will only keep your personal data for as long as necessary for the purposes set out in this privacy policy. This means that retention periods will vary depending on the type of data and the reason we have the data in the first place.
We have put in place procedures in respect of our retention periods which we monitor taking into account the reasons why we process your personal data and the legal basis for doing so.

8. YOUR RIGHTS
You have a number of rights in relation to your personal information and what happens to it. You have the right to:
- access the personal data we hold about you;
- ask us to correct any inaccuracies in your personal data;
- ask us to delete personal data about you in certain situations where there is no good reason for us continuing to process it;
- object at any time to the processing of your personal data for direct marketing purposes, normally by clicking on the “unsubscribe” link in an email we have sent to you;
- object in certain other situations to our continued processing of your personal data; and
otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

You have the right to request a copy of any information we hold about you at any time, and to have that information corrected if it is inaccurate. To make such a request, please contact us.

If you feel that your data has not been handled properly or you are not satisfied with our response to any request you have made to us regarding our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office. 

9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make any material changes we will notify you, but please check this policy periodically to ensure you are aware of the most recent version. This Privacy Policy was last updated on December 25, 2025.