Guarantee

Product Warranty Policy
Effective: May 29, 2025
Your satisfaction and product performance are our top priorities

Warranty Overview

Important: These warranties apply in addition to your statutory consumer rights and do not limit them.

Key Principles:
✓ Original receipt required for all claims
✓ Warranties are non-transferable
✓ Damage from misuse, accidents, or unauthorized repairs voids warranty

Vacmaster® Warranties

2 Years Domestic Use Warranty

• Covers: Defects in materials/workmanship for household/personal use

• Remedy: Replacement parts or product (manufacturer's discretion)

• Excludes: Commercial/rental use, filters, dust bags, tool accessories

2 Years Domestic Cordless Warranty

• Includes: Batteries and chargers

• Same exclusions as Domestic Use Warranty

1 Year Commercial Use Warranty

• Covers: Defects from commercial/industrial/rental use

• Note: Unauthorized 240V use voids warranty

1 Year Commercial Cordless Warranty

• Includes: Batteries/chargers (1 year)

• Excludes: Normal wear and tear, consumables

Special Product Warranties

LawnMaster® Warranty

2 Years Cordless Garden Tools

• Covers: Tool only for household use

• Includes: Batteries/chargers (2-year limited)

• Excludes: Blades, belts, and other consumable parts

Warranty Claim Process

1. Contact Us
   Email [email protected] with:

   • Proof of purchase (receipt)

   • Product model/serial number

   • Description of issue

2. Assessment
   Our team will review your claim and determine the appropriate solution (repair or replacement).

3. Resolution
   Approved claims are typically processed within 30 days.

Need Warranty Assistance?
Our dedicated support team is here to help with any warranty questions or claims.
📧 [email protected]
*We typically respond within 24-48 hours*

Note: All warranties are subject to the terms and conditions outlined in the full policy. Brand names Vacmaster® and LawnMaster® are registered trademarks.