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Legal Notice
Legal Notice
In accordance with the provisions of Law No. 2004-575 of June 21, 2004 on confidence in the digital economy, users of the eu.cleva.com website are informed of the identity of the various parties involved in its creation and monitoring.
1. Website Publisher
Company Name: Cleva International Trading Limited
Legal Form: Limited Liability Company
Registration Number: 2571147
Registered Office: 18/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong, China
Publication Director: Cleva International Trading Limited
Email: serviceeu@cleva.com
Phone: Available via our Contact page
2. European VAT Numbers
- France: FR 12899384291
- Germany: DE 342791356
- Italy: IT 05354780289
- Poland: PL 5263481726
3. Website Hosting
Host: Shopify Inc.
Address: 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada
Website: www.shopify.com
4. European Warehouses and Shipping
Our products are stored and shipped from warehouses located within the European Union:
- Main Warehouse: Germany
- Service Center: France
All shipments are dispatched from Germany, ensuring fast delivery in compliance with European regulations.
5. Contact Information
European Customer Service:
Email: serviceeu@cleva.com
Manufacturing Headquarters:
Suzhou Cleva Electric Appliance Co., Ltd
8 Ting Rong Road, Suzhou Industrial Park
Suzhou, Jiangsu 215122, China
Email: owen_zhu@cleva.com.cn
6. Intellectual Property
This entire website is subject to French and international copyright and intellectual property law. All reproduction rights are reserved, including for downloadable documents and iconographic and photographic representations.
Vacmaster® and LawnMaster® are registered trademarks of Cleva International Trading Limited.
7. Personal Data Protection
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify and delete your personal data.
To exercise these rights, please visit our GDPR Compliance page or contact us at: serviceeu@cleva.com
8. Cookies
This website uses cookies. For more information, please see our Cookie Policy.
Last updated: January 2026
Support
Always here to help
We’re here to empower you with the knowledge and solutions to make the most of your machine, and to support you when you just need a helping hand. Our friendly customer service team are here to help.
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01 Guarantee
All Vacmaster and LawnMaster appliances, spare parts and accessories carry a manufacturer guarantee.
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02 Delivery and Returns
2-7 Day Standard Delivery:
Standard delivery lead times are between 2-7 days for mainland European countries.Delivery cost is calculated at the time of purchase and will be displayed at checkout.
Delivery is free.
Non EU member countries could be subject to import duties. Please check this with your customs authority for details.
Returns:
We hope that you are happy with your purchase but if that's not the case, unused, undamaged products can be returned for a refund within 30 days of receipt. -
03 Aftersales Support
Our aim is to keep it personal. Our friendly customer service team are there if you need a helping hand.
