Returns & Refunds

How Do I Return My Order?

We hope that you are happy with your purchase but if that's not the case, unused, undamaged products can be returned for a refund within 30 days of receipt.

Please note that the return postage costs are your responsibility. Unless you received a faulty, damaged or wrongly despatched item. We advise using a tracked returns service and retaining proof of postage when sending your order back to us. In the unlikely event that it’s lost in transit, we would be unable to provide a refund without proof of the order being returned to us. The original payment method will be used to automatically refund the product purchase price upon safe receipt of the whole product in the original packaging.

To return your product, please notify us with the reason for the return to [email protected]. We will provide a returns reference number and the return address. When contacting us, please include a sales or invoice number , the name of the person on the order and the reason for the return(helps us improve!).We'll email you a return authorization number and prepaid shipping label within 24 hours

When Will the Refund Appear in My Account?

This can vary depending on your bank. Funds can appear in your account within a few hours, or up to a maximum of ten working days. If the funds do not arrive within this time frame, we advise you to contact your bank directly.

I’ve Received a Faulty/Damaged Item

We sincerely apologize for this inconvenience. Here's how we'll make it right:

1. Email us at [email protected] within 7 days of delivery
   
2. Include photos of the damage/defect and your order number
   
3. Our team will respond within 24 hours to arrange:
   
   • A free replacement, or
     
   • Full refund

Need Help?

Our customer service team is happy to assist with any questions about returns or refunds. Contact us at [email protected] - we typically respond within 24 hours.