Guides, Manuals, Parts & Support

Debris Around Wheels or Blade Disc: Grass, sticks or debris may be wrapped around the wheels or blade disc. Check the wheels and blade disc and remove any grass or objects (always wear gardening gloves).

Obstacles in the Lawn:The mower may be caught on objects or stuck behind obstacles. Free the mower and remove the obstacle so it can move freely.

Uneven Ground:Dips or hollows in the lawn can trap the mower. Level dips or holes with topsoil and overseed with grass seed.

Lift Sensor Activated:If the mower becomes trapped or lifted, the lift sensor may stop the mower. Free the mower and place it back on level ground.

Battery Not Charged: The mower may not be fully charged. Place the mower on the charging station and allow it to charge.

Possible Clogging: Grass or debris may be blocking the mower. Turn off the mower using the On/Off button, check underneath and clear any obstruction (always wear gardening gloves).

Grass Too Long: Very long grass may prevent the mower from starting properly. Set a higher cutting height before mowing.

Rain Sensor Triggered: If the rain sensor has been activated, the mower will not start. Wait until the mower is dry and the delay time has finished.

No Power: Ensure the power cord is connected properly to the power adaptor and that the adaptor is connected to a suitable power supply. Check the wall socket and whether an earth-fault breaker has tripped.

Dirty Charging Contacts: Debris or contamination on the charging strips can prevent charging. Clean the contact strip on the base station and the charging strips on the mower using a cloth.

Faulty Power Supply: The socket outlet, fuse, mains cable or base station may be defective. Check the mains voltage and fuse, and have the base station checked by a qualified person if necessary.

Battery Fault: If the battery has a fault, contact the Aftersales Helpline.

Cutting Height Too Low: If the grass is too tall or the cutting height is too low, increase the height of cut.

Blades Are Dull: Worn blades may reduce cutting performance. Replace all blades and screws if they are dull.

Working Area Too Large: If the mowing area is too big for the set schedule, adjust the boundary or add more working time so the mower can cover the whole lawn.